American telasystems may 2, 2018 admin american telasystems, better known as amtelco, focuses on providing call center solutions that meet or exceed customer expectations, backed by topnotch service and support. The xds division of amtelco designs, manufactures, and markets telephony interface boards used for aerospace, transportation, defense, and commercial applications. Today, infinity has replaced eve as the flagship telephone switching system. Jun 12, 2011 amtelco university is in session at 9 a. Our equipment and infrastructure back ups technology call centre. We are well known for developing innovative call center solutions. Although analog telephones are also supported, compliance testing only used digital, ip, and sip telephones. Infinity uses this information to automatically update the registry, the roster, and the followme behaviors. You found it the most complete communications suite, best support and tools you need to succeed.
Amtelcos call center software is specifically designed to help call center systems increase revenue, save labor, and reduce costs. Amtelco s infinity intelligent series answering service system has unbeatable reliability and has been known to run for years without any down time. Gold star includes starred items general business practices licensesmemberships 1. Infinity is intelligent series infinity is is the next generation of message. Founded in 1986, we are locally owned and operated in detroit michigan, with clients throughout the united states. Amtelcos awardwinning infinity system is one of the most reliable and. This allinclusive healthcare call center software suite provides skillsbased automatic call distribution acd, builtin speech recognition, text to speech, and voice services to improve call routing and management. Amtelco s answering service and call center software is specifically designed to help call center systems increase revenue, save labor and reduce costs. Amtelco is a usbased company that provides call center communication systems and software applications for call centers, contact centers, healthcare facilities, higher education facilities, executive suites, and developers. In addition to call center systems, amtelco offers webbased hosted services and other wireless applications. Our staff has extensive experience and expertise in hardware, software and computer networks both wired and wireless. Tascoms web software empowers systems access by clients and remote agents.
Amtelco infinity by anegis ltd anegis ltd company details. Application notes for amtelco infinity operator console. Amtelco s infinity intelligent series answering service software allows new employees to begin taking calls faster and with less errors by using the scripted callflow navigation interface that eliminates the need for operators to read instructions and make difficult decisions that require extensive training in order to complete calls. Application notes for amtelco infinity intelligent sip. Amtelco s awardwinning infinity system is one of the most reliable and profitable pieces of call center equipment on. For more information on infinity and all the new infinity software version 5. Industry vendors association of teleservices international. Amtelco infinity telephone answering service software version 5. Amtelco specialized call center solutions for call.
Patents for telephony software, data handling methodologies, and telephone switching devices. The sms server provides software allowing us to send and receive text messages directly from our telephony system. We have been providing these specialized services for over twentyfive years. Amtelco infinity market share and competitor report compare. There are at least 3 ultracoms, several power supplies, a dozen or so kb163 color keyboards, and many spare parts.
Combining the system reliability with amtelco s industry leading service and support ensures your call center will continue to grow years into the future. Millions of telephone calls are processed every day by amtelco systems and software in operation in all 50 of the united states and more than 20 foreign countries. Amtelcos intelligent soft agent enhances call center agent productivity by providing a. Amtelco provides tools for telephone switch functionality, intelligent routing, automatic call distribution acd, interactive voice response ivr, outbound dialing, voice mail, and more. Amtelco xds is dedicated to providing developers around the world with highdensity products that are easy to use, easy to implement, highly reliable, and feature full service and. Equipment and software validated the following equipment and software were used for. Amtelco is a trusted name in communication systems, software applications and telephony switching technologies for healthcare and higher education facilities since 1976. Apr 28, 2016 the intelligent series builds on the advanced skillsbased routing, voice processing, and call recording available with amtelcos awardwinning infinity platform, one of the most reliable call center systems on the market. Amtelco provides call center software for answering services that help increase revenue, save labor, reduce telephony costs, and reduce overhead costs. Learn more about anegis ltds product and technologies in the other customer service software market.
The infinity platform serves as the blueprint for amtelcos nextgeneration genesis soft switch, which provides. Amtelco is a trusted name in call center communication systems, software applications. Amtelcos awardwinning infinity system is one of the most reliable and profitable pieces of call center equipment on the market. Dec 01, 2009 1call division of amtelco provides call center services, pcbased pbx consoles, soft agent, secure communications, emergency notification hics, event notification, appointment reminders, and communication systems for healthcare organizations.
Compliance testing was performed on amtelco infinity intelligent server hardware platform running the latest infinity intelligent ga software version. Hospital switchboard software 1call, a division of amtelco. Infinity is a small business with extensive experience supporting aerospace and defense systems. Answering service software call center solutions by amtelco. If you feel we are missing important information, have suggestions or questions, please contact us. Amtelco scalable and reliable call center systems call. Amtelco provides call center software for answering services that help. Basic business and workmens compensation insurance.
About infinity software systems infinity software systems specializes in computerizing small to mediumsized organizations, with a special focus on retailers. Infinity provides call centers with tools like automatic call distribution acd, voice. I have two complete infinity systems that are no longer in use. Create a custom report using sql to find all devices with software installed from a certain publisher and then list the device name, software,publisher,version. The infinity server controls routing of calls tofrom the attendants, and with all attendant related activities such as answerdrop calls performed from amtelco infinity telephone. Amtelco 4800 curtin dr mc farland, wi federal government. The companys infinity system is one of the most reliable pieces of call center equipment available. It is provided and accepted in confidence only for use in the installation, training, operation, maintenance, and repair of amtelco equipment by the original owner. This document and the information contained herein are proprietary to american tela systems, inc. Since 1976 amtelco has been on call, developing reliable new systems and. Jul 08, 2010 amtelco infinity is contact based architecture 1. Atsi call center site certification criteria for amtelco infinity systems.
Learning the features of infinit y and the infinity intelligent series, and much more. Amtelco is a trusted name in call center communication systems, software applications and xds technologies for call centers, contact centers, healthcare facilities, higher education facilities, executive suites and developers. If you continue browsing the site, you agree to the use of cookies on this website. The training library has a fullmotion video and audio tutorials on infinity upgrades, infinity supervisor client setup, learning oncall supervisor, amtelcos webbased conferencing.
Find amtelco software downloads at cnet, the most comprehensive source for safe, trusted, and spywarefree downloads on the web. Mar 12, 2018 this configuration guide provides details for connecting the st14. Amtelco s mission for 40 years is to provide the best communications for your call center, help desk, and telephone call workflow needs. The amtelco infinity sip attendant console solution consists of an infinity server and attendants with desktop computers running amtelco infinity telephone agent. Previous versions of the infinity platform allowed up to 8 upper case letters for operator login names and up to 7 numbers for operator access codes. Amtelco provides call center systems, software applications and xds. You are required to login into amtelco s techhelper. The benefits are infinite with infinity and soft agent healthcare call center solutions. The 1call division of amtelco, formed in 1997, is dedicated to serving the unique call center and. A oneyear support agreement is included with each 1call system, giving customers a tollfree number to call, as well as unlimited access to amtelcos tech helper site to download manuals, software updates, and much more. Genesis is the latest advancement in 1calls long line of contact center solutions.
Sep 17, 2010 amtelco infinity telephone answering service software version 5. Amtelco offers call center communication systems and software applications, as well as technologies for call centers, contact centers, health care facilities, higher education facilities, executive suites and developers. Using the script library, amtelco system users have the opportunity to share their application scripts with other users for their mutual benefit. Amtelco is a manufacturer of telecommunications equipment and telephone answering service. This is exactly why amtelco strives to provide the tools for telephone switch functionality, intelligent routing, automatic call distribution acd, interactive voice response ivr, outbound dialing, voice mail and other components. Amtelco provides call center software for answering services that help increase. Amtelcos cloudbased call center software provides a virtual call center solution our cloudbased messaging systems are omnichannel and feature full scalability and flexibility. Jan 08, 2012 amtelco has been a trusted supplier of computer telephony integration systems, software and hardware to call centers, executive suites, contact centers and system developers for over 30 years.
Infinity software systems specializes in the design, installation and maintenance of computer systems for small and medium size organizations. The amtelco team will hold a sponsors conference on thursday, june 16, starting at 1 p. Contact based architecture including scheduling, dispatching, directories, web services visit the 1call website 2. The optional alarm capture application provides the software support to integrate the infinity system with a security alarm system. Amtelco has been a leading provider of customized call center innovations for over 30 years. Amtelco intelligent soft agent advantages slideshare. Amtelco current versions and software downloads, documentation, resource library and web enabled chat and call back links to field service, to name a few. Make quality your biggest advantage, not your biggest investment. Each month, we will highlight some of the innovations that have been developed and are available for use. With a strong background in the telephone answering service industry, amtelco s primary focus is to design systems that offer cuttingedge technology, which reduces labor costs and increases profitability.
Clinical communication solutions for your call center. Amtelco features list call center solutions by amtelco. Atsi call center site certification criteria for amtelco. If you have questions, you may ask on the call or type them in to the gotomeeting chat area at any time. Amtelco specialized call center solutions for call centers.
Founder bill curtin ii and amtelco have received more than thirty u. See how infinityqs spc software compares to other approaches. Amtelco s infinity intelligent series answering service software reduces errors by up to 99% by guiding operators through difficult call processes. Meet the brainpower behind healthcares call center and communications. The amtelco resource library includes a training library, a webinar library and script libraries for the infinity intelligent series and ecreator.
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